ICING Reviews

I intentionally called ahead to the store, before heading out to their millennia Orlando location to specifically inquire of their refund/ return policy... I was told I could return any item within 60 days with a full refund with a receipt with the exception of ear pearling products which did not apply to me...
I returned a makeup kit that did not have proper pigment in it's colors and the product immediately flaked and did not adhere to my eyelids...
When I presented my receipt and requested a prompt refund, I was told no refunds allowed for products that were used, which was against my original call before I came in...
Keep in mind, I have never, never wanted my money back from any product before in my lifetime, but the product was so inferior tht I felt that I had to get my money back...
After respectfully stating my case in a professional manner... They called security on me and said I was " rude and aggressive" and I had to leave...
It was obvious they did not want to refund my money, and started to make me out to be a bully which I was call, and respectful from the beginning...
They were clearly bullying me and attempting to scare me out of my rightful refund...
I gave up an left with no peaceful resolution...
Please, please please do not do business with these theives that will bully you and call security on you when you assert your consumer rights...
I have never been so horribly treated in my entire life...

Disrespectful too usa and dishonest too customers bought a usa flag bandana they sent me a I Lil girl Bow.

Terrible customer service. I wanted to ADD items to my order but they wouldn't let me. The check out system was unclear and they do not give a subtotal before check out. Phone reps were rude and not helpful to clear up the order. "I will take down your name and have someone respond within 72 hours... haha". What a joke.

I had to get my ears repierced and with two weeks my ears were infected and the so called $6o plus stainless earring they sold me turned green and my ear became bloody and infected.
I went back to the store and they saw my ear and earrings and refused to do anything.

I placed my first order with Icing this week. I have to be honest that I saw some negative reviews on another site and thought twice before I ordered, but the sale they were offering was so good I decided to take a chance. I am very pleased. The order was correct and received quickly. And, there was a computer issue that I had to contact customer service about. My order, for some unknown reason, didn't show up in my account, so I called customer service to make sure my order was received. The person I spoke to was nice and helpful and had the problem resolved in seconds. So, I can honestly say that their customer service support is good also. I overall had a very good shopping experience with Icing and I will shop there again.

I can't even order anything! It won't let me get passed my address! The website no matter how i input my stuff it will not take it! Very disappointed

The Icing store that is located in the mall in Pensacola, FL is the best! The staff is always helpful and very sweet. Often times when I travel I will shop in an Icing store that is an out of town store and not the store in Pensacola. I have experienced good customer service, bad customer service, and no customer service at all at these other stores. I’m proud to say as a Pensacola “local” that the only kind of customer service that I have ever experienced at the Pensacola Icing store is GREAT customer service and this is literally every single time I’m there! The sales associates aren’t too pushy and they don’t hover over you while you shop, they aren’t rude or snobby, and they have me convinced that they truly and genuinely really love their job! A business owner can’t ask for more than this... that’s for sure! 5 stars and an A+ from this teacher and coach who is known to grade hard and coach tough for ALL of you at the Icing store located in Pensacola, Florida (inside of Cordova Mall)! Thank you for always making my shopping experience at Icing enjoyable, stress free, and fun!

Went to buy earrings, the Small hoops I got fell apart as soon as I tried putting them on, had to throw them away. My mom also reported that she saw a mouse there running around... like ummm..

I ordered on 6/11/2020 some head piece for my bridesmaids. I did not get the item until over a month later which their estimates time of delivery said 1 week.

Tried to return a returnable item and was turned away by a salesperson who could not figure out a technical issue and made no effort to ask for help; she sent us to a different store so it would be someone else's problem Second salesperson said item was not returnable and after some back and forth about getting a store credit instead, angrily and reluctantly gave me a gift card--and stopped speaking to me. Wrote to customer service to complain and try to exchange gift card for a refund, and they said there was nothing they could do on any counts. Nobody cares about anything at this place.